What Mistakes did you Make This Sprint?
December 11, 2020
It's time for the Sprint Retrospective and people are submitting their thoughts on what went well and what to improve. As the team submits their ideas, the what to improve column remains minimal if populated at all. Are things going so well that there is nothing to improve? This seems statistically unlikely; how can we seek a more balanced retrospective? Before we can do anything we should first examine if the group has a shared sense of psychological safety. This is the foundation for healthy discussions within the group. Without it, the group is unlikely to engage in sharing obstacles to overcome for fear of retribution or appearing incompetent. A tell-tale sign that the group lacks psychological safety is if people are afraid to say they…
You Can't Have Empathy without Active Listening
December 15, 2020
Dr Carl Marci explored how people connect in active listening relationships. His research indicated empathically displaying understanding in relationships is key to creating connections and increasing the perceived closeness between individuals. Marci says, "It’s very hard to be empathic when you’re talking. Talking is really complicated, because you’re thinking and planning what you’re going to say, and you tend to get stuck in your own head. But not when you’re listening. When you’re really listening, you lose time. There’s no sense of yourself, because it’s not about you. It’s all about this task—to connect completely to that person." It's easy to get sucked into the cycle of making our thoughts known. Many meetings expose this pattern…